Hi Victor,
Pls. do check also the agent assignment ,how it is done using Rule or org.assignment, and one more thing do send the screen shot of container variables from SWIA.
Regards,
Reshma
Hi Victor,
Pls. do check also the agent assignment ,how it is done using Rule or org.assignment, and one more thing do send the screen shot of container variables from SWIA.
Regards,
Reshma