Hello Fabiano,
Nice to hear from you. These are a couple of ideas on how to control this:
- Using a customized link, you can create a link to create a change request of a specific change request type. The change request type is a parameter you can pass to the application. Therefore, if your NWBC/Portal link pass a specific change request type to the application, that type will be used. However, the drawback here is that you will have to create a separate link for each change request type.
- Another way is to to control change request types using authorization objects. Authorization object USMD_CREQ can be used to restrict the change request types available for users.